![]() ![]() If you have enabled two-factor authentication, you will need access to the device with the Authenticator app. Ensure that you are using the correct email address and password to sign in to your account.Close extra tabs and shut down apps running in the background on your phone to fix this issue. Videos wouldn’t load, and the video quality was horrible when it finally did because I had too many Chrome tabs open. This may not be a common problem, but one I’ve faced. RAM management on your device might also stop Prime Video from working properly.Open the Prime Video website, click on your profile icon at the top right corner, go to Accounts and settings > Your devices (tab), and select Deregister next to the devices you want to remove. Check how many devices are signed into your Prime Video account and remove any that are unused.Interestingly, Prime Video allows two simultaneous streams of the same title, though. ![]() If three devices are already watching shows and movies on Prime Video, it won’t work on a fourth. You can sign in to Prime Video on multiple devices, but Amazon limits the number of concurrent streams to just three.Depending on the TV manufacturer, it’s called different things, like Action Smoothing, Auto Motion, Tru Motion, Motion Flow, and more. It’s best to turn off the option on your TV if possible. Motion smoothing is a good setting to activate when watching sports (which you now can on Prime Video), but it makes many movies and TV shows look bad. Poor video quality on your smart TV might be because of the motion smoothing setting.Remember that if you do have bandwidth issues, you will see excessive buffering and slower load times at the highest quality setting. It will also tell you the amount of data every level will use, so make sure you have enough data if you’re using a mobile service. While watching a video on your phone, browser, or smart TV, go to the gear icon at the top right corner and choose Best to look the stream to the highest video quality setting. Prime Video automatically detects the best possible video quality for the stream, but you can change and force it to select the best option if you’re seeing poor video quality. ![]()
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